Shipping policy

Shipping Policy

This Shipping Policy explains how orders are processed, shipped and delivered when you purchase from Predyee.

Order Processing

All orders are processed within 24–48 business hours after payment is confirmed. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Destinations

We currently ship to the following countries:

• United Kingdom
• Australia
• New Zealand
• Denmark
• Sweden

Estimated Delivery Times

Once your order has been processed and shipped, the estimated delivery times are:

• United Kingdom: 5–9 business days
• Australia: 6–10 business days
• New Zealand: 6–10 business days
• Denmark & Sweden: 6–12 business days

These are estimates only and may vary due to factors outside our control, such as customs inspections, carrier delays, strikes, weather conditions or peak seasons.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and any active promotions. When applicable, we may offer free shipping on eligible orders. Any such offers will be clearly displayed on our website or at checkout.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number and a link to follow the status of your delivery.

If you do not receive your tracking details within a few days after placing your order, please contact us at support@try.predyee.com.

Incorrect or Incomplete Address

Please ensure that your shipping address is complete and accurate. We are not responsible for orders that are delayed or undelivered due to incorrect or incomplete addresses provided by the customer.

Customs, Duties & Taxes

Depending on your country of residence, your order may be subject to import duties, taxes or customs fees charged by local authorities. These charges, if applicable, are the responsibility of the customer.

Lost or Delayed Shipments

While we do our best to ensure timely delivery, delays can occasionally occur. If your order appears to be lost or significantly delayed, please contact us at support@try.predyee.com with your order number and tracking details. We will work with the carrier to investigate and assist you.

Damaged or Missing Items

If your order arrives damaged or with missing items, please contact us within 7 days of delivery and include photos of the packaging and product. We will review your case and may offer a replacement or other solution, in accordance with our Returns & Refund Policy.

Changes to This Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page and will take effect immediately upon publication.

Contact

If you have any questions about shipping, delivery times or tracking your order, please contact our support team at:

Email: support@try.predyee.com

Last updated: 2025