Refund policy

Returns & Refund Policy

At Predyee, we want you to feel completely confident when purchasing from us. If you are not satisfied with your product, our returns and refund policy is designed to be simple and fair.

90-Day Satisfaction Guarantee

You can try your Predyee Precision Pro for up to 90 days from the date of delivery. If you are not completely satisfied, please contact us and we will do our best to make it right. Depending on the situation, we may offer a replacement, store credit or a refund.

Eligibility for Returns

To be eligible for a return or refund, please note the following conditions:

The request must be made within 90 days of the delivery date.
You must provide your order number and the email address used at checkout.
Products that are defective, damaged on arrival or not functioning as described are fully covered and may be refunded or replaced.
For hygiene reasons, we reserve the right to refuse returns of heavily used or damaged items that are not related to a manufacturing defect.

How to Request a Return or Refund

To start a return or refund request, please follow these steps:

Send an email to support@try.predyee.com.
Include your full name, order number and a brief description of the issue.
Attach photos or a short video if the product is damaged or defective (optional, but helpful).
Our support team will reply with instructions and confirm whether a return, replacement or refund applies.

Return Shipping

If the item is confirmed to be defective, damaged or incorrect, Predyee will cover or reimburse reasonable return shipping costs, or may offer a replacement without requiring the item to be returned.
If the return is due to change of mind or personal preference, the customer may be responsible for return shipping costs.

Refunds

Once your return is received and inspected (when a return is required), we will notify you by email of the approval or rejection of your refund.

If approved, your refund will be processed within a reasonable timeframe and a credit will automatically be applied to your original method of payment. Processing times may vary depending on your bank or card provider.

Late or Missing Refunds

If you haven’t received your refund yet, please:

Check your bank account or card statement again.
Contact your bank or card provider, as there is often some processing time before a refund is posted.
If you have done all of this and still have not received your refund, please contact us at support@try.predyee.com.

Exchanges

We only replace items if they are defective, damaged or not working properly. If you need an exchange for the same product, contact us at support@try.predyee.com and we will assist you.

Contact

For any questions about returns, refunds or our 90-day guarantee, please contact our support team at support@try.predyee.com.

This policy does not affect any statutory rights you may have under applicable consumer law in your country.